Book a chat

Topic

AI

A collection of 2 issues

Stop searching for AI 'use-cases'. Design AI into services.

It’s not a very popular opinion, but I think the clamour in organisations for AI “use cases” is flawed. Not because of the technology per se, but because the search for purely or majority AI services, which is what this implies, misses a greater opportunity. I’ve had a

Positioning AI

It’s sometimes useful to describe where things are positioned as a way to think about them. When I was part of the Universal Credit team that was designing tools for face-to-face appointments in job centres, we created screens that could be seen by both staff and the public — a