Richard Pope

Abstraction services * The Moments of Life app (Singapore) * Mobility as a service (Italy) * Tell Us Once (UK) Multiple overlapping services * VA’s API Platform (USA * Booking campsites on Recreation.gov is a mess. Here’s the solution. * Food safety and hygiene ratings (UK) * Making tax digital (UK) Composite services * UK

* IndiaStack * GOV.UK Digital Service Platform * British Columbia Common Components * USA, 18F platforms * Singapore Government Design System *

* Maximum Data Sharing between Agencies(Flemish government * X-Road (various governments) * Trembita (Ukraine) * India Urban Data Exchange

* Universal Credit (example of a cyclical service) * Psychological ownership interventions increase interest in claiming government benefits * Face-to-face as a service (British Columbia)

New institutions * Unique Identification Authority of India * Government Digital Service (UK) Contested zones between public sector/private sector * ProPublica coverage of TurboTax